Warranty

Warranty request

Use this form to report a problem with work we completed. Include your project reference and photographs that show the issue clearly.

Warning: Before you start

Submitting a request does not confirm coverage. Texas Timber Fence must inspect and review the issue under the written warranty terms.

Your details

Your nameRequired

Phone numberRequired

Email addressRequired

The property

Property addressRequired

Kept private. Never published.

CityRequired

StateRequired

ZIP codeRequired

Project referenceOptional

For example PRJ-2026-0031. It is on your written estimate.

Approximate installation dateOptional

The issue

Describe the issueRequired

What is wrong, and where on the fence is it?

When did you first notice it?Optional

Photographs of the issue (optional)

Please include a close-up and a wider view of the affected section. These stay private.

JPG, PNG, WebP or HEIC. Maximum 10 MB per image.

Has another contractor worked on or modified this fence?Required

YesNoNot sure

Did a storm, impact, flood, ground movement or other external event occur?Required

YesNoNot sure

I confirm this information is accurate to the best of my knowledge, I understand that submitting a request does not confirm coverage, and I agree to allow inspection of the fence.

Warning: Submitting does not confirm coverage

Submitting a request does not confirm coverage. Petra Fence & Gate must inspect and review the issue under the written warranty terms.